Return Policy – Trendy VIP

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Return Policy


7-days Goods Returns Your interest is protected by our “7-days guaranteed return policy”, we accept products sold by trendy-vip.store with not more than 7 days of receipt (based on the delivery record). Please contact us(service@trendy-vip.store for returning information and kindly visit “Refundpolicy” section for more details.

     
Non-returnable items  
We're sorry, but we DO NOT ACCEPT returns of certain products,including:
Any product that is returned more than 7 days after receipt.Any product that has been opened or used (taken out of its plastic wrap or box). Any product that is not in its original condition, is damaged, or is missing parts. Any book and accessories. Any discount, clearance or sales product that trendy-vip.store has already stated non-returnable. Any free gift product and samples. Any product that is purchased at trendy-vip stores. Any product that is under the following brand(s): WIGS2YOUIn the event of dispute, trendy-vip.store's decision shall be final and conclusive.
     
    
Exchange policy  
All products are checked for quality before dispatch. Whilst we use our best efforts to ensure that the product is delivered to you in a perfect condition, the product may be damaged in the delivery process. Should this happen please return the damaged or wrong products by simply follow our Return Procedures.
We do offer exchanges only if you received a damaged, defective, or incorrect product. We will arrange to re-send the product in the same form of shipping method originally used for purchase without extra delivery charge. If you have returned a damaged, defective, or incorrect product to us, the return shipping fee will also be refunded to you.
Only in case the product was sold out, we'll refund the value of product in the same form of payment originally used for purchase.

     
Return procedures  
You can pack and send your return to us in just a few simple steps:
Click Contact us and send email to service@trendy-vip.store. Provide us with your Order Number. Indicate returned products and the reason for your return. Pack the returned products along with our acknowledgement email securely in a box that we can expedite your request. 
     
Refund policy  
Please note that before providing a refund for any returned product we will first verify its condition. All Non-returnable items will neither receive refund nor return to you. 
We regret that we do not refund original shipping and handling fees with the return. We can only refund the total value of products. And if your order was placed with a promotion code or free gift, you must return them together in order to have the refund. Otherwise, original price of the product will be deducted from the refund.

     
Refund timeline  
Refund will be issued to the same account holder and in the same form of payment originally used for purchase.

  Refund by                       Refund timeline  
  Alipay                              2 to 3 weeks  
  Cod                                 1 to 2 weeks  
  Cheque                           4 to 6 weeks  
  Credit card                      4 to 6 weeks  
  PayPal                            2 to 3 weeks