Shipping & Handling – Trendy VIP

FREE Shipping & COD in Malaysia

Shipping & Handling

International shipping
Free Shipping to all countries within 5-9 days.

Dispatch notification
We will send a Dispatch Notification email on behalf our forwarder to you after the forwarder has dispatched your order. The majority of our orders will be shipped within 1 - 2 business days after the payment is verified. You can expect to receive this email within 2 - 4 business days after you have placed an order. The email contains the details of your shipment as well as a tracking number and link. You can click on the link to track your order.
If you do not receive the dispatch notification email, your email service provider or email software may have blocked our emails. Please refer to the "Technical > Cannot receive emails" section for more details.

Tracking orders
As a customer you will be able to track the status of your order. You can click the hyperlink on Dispatch Notice for the shipping details.Split order.
If your order item(s) does not meet with the local regulation or requirement of the country of delivery, e.g. because of weight or total order amount, trendy-vip may automatically separate your order into several parcels which will be delivered on different dates to meet the requirement. You will be notified of all the tracking numbers by email.

Undeliverable orders
Occasionally orders are returned to us as incorrect address, a PO Box and hotel address, failed delivery attempts, refuse to pay tax/ refuse to provide ID copy/ unable to make import declarations or parcel refused by recipient.
When the delivery agent returns an undeliverable package to us, we issue a refund by deducting the original shipping fee, handling fee and 15% of the value of products as re-stocking fee. (In Hong Kong, for the return of undeliverable, re-stocking fee of HK$25 will be deducted from your refund.)
We can re-ship orders that are returned to us as undeliverable or unclaimed. However, customers will be charged HK$25 for resend shipping fee* per parcel.

* Re-shipping fee is base on the original shipping metho